Dann sind Sie natürlich bestrebt, Ihre Kunden zufrieden zu stellen. Sie bieten Ihren Kunden damit also genau das, was sich diese ohnehin und zu Recht. Klienten werden, müssen diese in der Regel aber erst wirklich begeistert werden. Denn nur begeisterte Kunden haben die Motivation für Wiederkehr und Empfehlung.

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